Welcome to Masters Tastings! This Refund Policy outlines the terms and conditions under which refunds are provided for our digital products. Please read this policy carefully before making a purchase.
1. Digital Product Nature:
All products available on Masters Tastings are digital and therefore are non-tangible, irrevocable goods. We sell recipes and related content in digital format, and, as such, there is no physical shipment of items.
2. Refund Eligibility:
Due to the nature of our digital products, we generally do not offer refunds after a purchase has been made. We encourage you to thoroughly review the product details before making a purchase decision.
3. Exceptional Circumstances:
Refunds may be considered in exceptional circumstances, such as:
- Duplicate purchases.
- Technical issues preventing access to the product.
- Unauthorized purchases.
4. Contact Customer Support:
If you believe you are eligible for a refund under exceptional circumstances, please contact our customer support at contact@masterstastings.com within seven (7) days of the purchase date. Include your order number and details explaining your request.
5. No Refund for Change of Mind:
We do not offer refunds for change of mind or dissatisfaction with the content of the digital product. We recommend thoroughly reviewing the product description and considering your purchase.
6. Refund Process:
If your refund request is approved, we will process the refund to the original payment method used during the purchase. Please allow a reasonable amount of time for the refund to be processed.
7. Download Issues:
If you encounter technical issues preventing you from downloading the product, please contact customer support, and we will make reasonable efforts to assist you in accessing the product.
8. Changes to the Refund Policy:
Masters Tastings reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
9. Contact Information:
If you have any questions about this Refund Policy, please contact us at contact@masterstastings.com.
